This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from visitors?

When ordering, registering, or filling out a form on our site, you may be asked to enter your name, email address, mailing address, phone number, or other details to help us serve you.

When do we collect information?

We collect information from you when you:

  • Fill out a form
  • Enter information on our site
  • Contact us directly (by email, phone, or other means)

How do we use your information?

We may use the information we collect from you when you register, request a quotation, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

  • To personalize your experience and allow us to deliver content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better respond to your customer service requests.
  • To administer a contest, promotion, survey, or other site feature.
  • To process transactions efficiently.
  • To ask for ratings and reviews of services or products.
  • To follow up with you after correspondence (live chat, email, or phone inquiries).

How do we protect visitor information?

  • Your personal information is contained behind secured networks and accessible only by limited persons with special access rights who are required to keep the information confidential.
  • All sensitive/credit information supplied is encrypted via Secure Socket Layer (SSL) technology.
  • We implement security measures when a user submits, enters, or accesses their information to maintain safety of personal data.
  • We do not store payment card details on our servers.

Do we use cookies?

Yes. Cookies are small files transferred to your computer’s hard drive through your browser that enable the site’s or service provider’s systems to recognize your browser and capture certain information.

We use cookies to:

  • Help remember and process items in your shopping cart.
  • Understand preferences based on site activity to provide improved services.
  • Compile aggregate data about site traffic and interaction to improve future experiences.

You can choose to disable cookies via your browser settings. Disabling cookies may affect some functionality of the site, but you can still use the website.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except where necessary to provide our services or comply with the law.

Third-party links

We may occasionally include links to third-party products or services on our website. These third-party sites have their own privacy policies, and we take no responsibility for their practices.

Google

We may use Google Analytics and/or Google AdSense on our website.

  • Google, as a third-party vendor, uses cookies to serve ads.
  • Google’s use of the DART cookie enables it to serve ads to users based on previous visits to our site and other websites.
  • Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.

We may implement features such as:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

Users can set preferences for how Google advertises to them via the Google Ad Settings page.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree that:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will link to it from our home page or the first significant page after entering the website.
  • Our Privacy Policy link includes the word “Privacy” and is easy to find.

Users will be notified of changes to this policy on our Privacy Policy page.
Users can change their personal information by contacting us directly.

We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

We do not allow third-party behavioral tracking.

COPPA (Children’s Online Privacy Protection Act)

We do not specifically market to children under 13.

Fair Information Practices

In the event of a data breach, we will notify users via email within 7 business days.

We also adhere to the Individual Redress Principle, which ensures that individuals have a right to pursue legally enforceable rights against data collectors and processors.

CAN-SPAM Act

We collect your email address to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Send marketing communications or follow up after transactions.

To comply with CAN-SPAM, we agree to:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement where appropriate.
  • Include the physical address of our business or site headquarters.
  • Honor opt-out/unsubscribe requests promptly.
  • Allow users to unsubscribe by following instructions at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email or contact us, and we will promptly remove you from all correspondence.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us at:

London Artificial Grass Company
customer_support@londonartificialgrasscompany.com

0208 843 4190